Access for All

During this period when our phone lines are closed – any customer needing access ticketing can contact our customer services team at [email protected] 

Disabled patrons and those with access needs can call our Box Office directly Monday to Saturday 10am to 7.30pm. An Access rate is available, if applicable, although not on all price bands. To enter the building with no steps an alternative entrance to the Stalls is used.

This is a personal discount for the person needing access and must be bought by them or their carer if they have one.

If you require Access Tickets then you or your essential carer if you have one can call 020 7930 8800.

We have wheelchair spaces in the Stalls – please call 020 7930 8800 to check on availability.

Three steps into the foyer through the centre doors and through a set of swing doors. The Box Office counter is on the right-hand side. Staircases have handrails on both sides and some steps are highlighted. Stalls are 30 steps down / up from the foyer, Royal Circle up 24 steps, Upper Circle and Gallery up 57. 14 steps down from the Stalls to the Stalls bar, none to the Royal Circle bar (apart from within the auditorium) and 3 to the Upper Circle / Gallery bar. Customers with mobility issues are advised to book stalls seats. The auditorium opens 45 minutes before the performance.

If you require access to the Stalls with no steps you would use an alternative entrance, this can be opened from 30 minutes before a show.

The Oscar Wilde Room is accessed via a staircase so is not suitable for patrons with mobility issues.

Infra-red system using headsets are available and can be collected in the foyer from the front of house team members before the show.

We have 2 types – an adaptor for use with your own hearing aid, and a headset for amplification only.

A deposit of £10 is required, being returned provided the unit is returned.

Please contact the Duty Manager or Box Office on arrival. No earlier than 30 minutes before the show if possible, as that is when we can allow you access to the auditorium. Access is through the side doors on the Haymarket at the front of the building.

Exit is by doors either side of the foyer on the Haymarket. Two wheelchair spaces are available at the back of the auditorium. If patrons can transfer from their wheelchair, they are able to book an aisle seat in the Stalls if available.

Disabled parking spaces are available at various car parks near the theatre, there are also on street disabled parking bays, Suffolk Street and Charles II Street being the closest to the theatre. There are single yellow lines in the Haymarket, a taxi rank in Lower Regent Street and drop-off and pick-up possible outside the theatre.

There is an adapted toilet on street level at the back of the stalls.

Access dogs are permitted inside the auditorium during the performance. However, there are staff available to look after them during the show if you prefer.

Facilities in Stalls, Royal Circle and Upper Circle areas

None of our seats are specifically designated as extra leg room but our box office staff can help you get the best seat for your needs.