Access for All

The person needing access should purchase the tickets. If you need a carer to assist you in purchasing tickets or if your carer needs to pay for the tickets, that’s perfectly fine.

Access Seats
Patrons requiring accessible seating in the theatre or wheelchair spaces please contact the box office by email at [email protected] during opening hours with your preferred date and access needs or call 020 7930 8800.

Accessible seating in the Stalls is priced at £25 for a person with mobility, hearing or visual loss plus a carer at the same rate if you need an essential carer to accompany you.

This rate, which is better than half price, is subject to availability and the person with access needs must make the booking.

You will need to provide verification of access status in your email to us, or after you call if you ring us – ideally this should be in the form of a Nimbus/Access card – to register for a Nimbus Card please see HERE

For ambulant presenting customers there are a limited number of free carer tickets available per show if bringing an essential carer. These are at a range of prices in all areas excluding Premium tickets and will be available for Access Card holders with the +1 Symbol on their Nimbus/Access Card.

We have wheelchair spaces in the Stalls – please contact us by email to make your booking/check on availability on [email protected]

Once we have registered you in our ticket system with your access needs verification we can email any tickets to you.

To check Access Performances –  please see HERE for more information.

Three steps into the foyer through the centre doors and through a set of swing doors. The Box Office counter is on the right-hand side. Staircases have handrails on both sides and some steps are highlighted. Stalls are 30 steps down / up from the foyer, Royal Circle up 24 steps, Upper Circle and Gallery up 57. 14 steps down from the Stalls to the Stalls bar, none to the Royal Circle bar (apart from within the auditorium) and 3 to the Upper Circle / Gallery bar. Customers with mobility issues are advised to book stalls seats. The auditorium opens 45 minutes before the performance.

If you require access to the Stalls with no steps you would use an alternative entrance, this can be opened from 30 minutes before a show.

The Oscar Wilde Room is accessed via a staircase so is not suitable for patrons with mobility issues.

Infra-red system using headsets are available and can be collected in the foyer from the front of house team members before the show.

We have  a headset for amplification only.

A deposit of £10 is required, being returned provided the unit is returned.

Please contact the Duty Manager or Box Office on arrival. No earlier than 30 minutes before the show if possible, as that is when we can allow you access to the auditorium. Access is through the side doors on the Haymarket at the front of the building.

Exit is by doors either side of the foyer on the Haymarket. Two wheelchair spaces are available at the back of the auditorium. If patrons can transfer from their wheelchair, they are able to book an aisle seat in the Stalls if available.

Guide dogs for the visually impaired and hearing dogs are permitted inside the auditorium during the performance. We suggest booking an aisle seat. However, there are staff available to look after them during the show if you prefer.

Service dogs can be accommodated if you are sitting on an aisle – but prior arrangement must be made with the theatre directly. You should contact us before you make your booking for advice on seating – aisle seats are a must.  Without prior arrangement service dogs will not be admitted.

Disabled parking spaces are available at various car parks near the theatre, there are also on street disabled parking bays, Suffolk Street and Charles II Street being the closest to the theatre. There are single yellow lines in the Haymarket, a taxi rank in Lower Regent Street and drop-off and pick-up possible outside the theatre.

There is an adapted toilet at the back of the stalls with no steps from this area.

Facilities in Stalls, Royal Circle and Upper Circle areas

None of our seats are specifically designated as extra leg room but our box office staff can help you get the best seat for your needs.