Access for All

We are pleased to be working with Nimbus Disability, utilising their Access Card Scheme and Digital Access Pass system to provide our customers with a more consistent and improved experience when accessing necessary support.

This scheme is designed for all customers who require adjustments to make their visit more comfortable, such as essential companion tickets, access to queue assists, raised viewing platforms, accessible entrances, BSL interpretation visibility, and other reasonable adjustments. By partnering with Nimbus Disability, a leading authority on accessible ticketing run by and for disabled people, we can better understand and meet your access requirements in a consistent and secure manner. This also helps to protect these provisions from potential misuse.

Through this scheme, you can apply for a free Digital Access Pass specifically for use with Theatre Royal Haymarket, or you can choose to apply for a full Access Card for broader recognition.

There are two options,

A FREE Theatre Royal Haymarket Digital Access Pass.

• You can submit a free application for a Digital Access Pass via Nimbus.
• As part of the application, you will need to provide relevant evidence and a narrative about your access requirements, allowing Nimbus to allocate the appropriate symbols representing the barriers you face.
• Once your application is approved, your Digital Access Pass will be valid for three years. You will receive a digital ID number.
• You can use your Digital Access Pass ID Number to access facilities and make bookings with Theatre Royal Haymarket, streamlining the process.

The Access Card

• The Access Card is a universal way of conveying your access requirements that clearly communicates your requirements to thousands of organisations, venues, events, and ticketing systems across the UK and beyond.
• It costs just £15 for three years, you can choose to upgrade your free registration to a full Access Card through the application process..
• The Access Card features symbols that discreetly highlight the barriers you face and the reasonable adjustments you may need, such as level access, essential companion, or assistance with visual or auditory information.
• Presenting your Access Card or its unique identification number can often reduce the need for repeated explanations and the submission of extensive personal documentation.
• The Access Card can also work online with ticketing systems to unlock necessary access facilities.
• The Access Card app provides a personalised directory of accessible venues.

How to Apply

To apply for your FREE Theatre Royal Haymarket Digital Access Pass, please click here. You will be directed to a simple application form where you can upload any validating evidence and provide a description of your access requirements.

If you already have a physical Access Card (you would have paid for this) you do not need to apply for the free Theatre Royal Haymarket Digital Pass.

The person needing access should purchase the tickets. If you need a carer to assist you in purchasing tickets or if your carer needs to pay for the tickets, that’s perfectly fine.

You cannot book Access Tickets or Wheelchair spaces online just yet – please follow our booking guide below.

Access Seats
Available for patrons requiring accessible seating in the theatre due to mobility issues, for our deaf and hard of hearing customers, customers who are blind or have low vision or need wheelchair spaces. Reduced price accessible seating in the Stalls for access patrons is subject to availability, is offered for the person with mobility, hearing or visual loss plus a carer at the same reduced price if you need an essential carer to accompany you. The patron with access needs must make the booking – or their carer if applicable.

There are also a limited number of free carer tickets available per show in other areas of the auditorium if bringing an essential carer with you, and you have a +1 on your Digital Access Pass/Access Card. These are at a range of prices in all areas excluding Premium tickets.

To make a booking you should contact us via email [email protected] or call us on 020 7930 8800 providing details of either your Theatre Royal Haymarket Digital Access Pass or an Access Card.

If you do not have either of these, click the link below to apply for a FREE Theatre Royal Haymarket Digital Access Pass.

Apply HERE for your FREE Theatre Royal Haymarket Digital Access Pass

We have wheelchair spaces in the Stalls – please contact us by email [email protected] or call 020 7930 8800 to make your booking/check on availability.

Once we have registered you in our ticket system with your access needs verification we can email any tickets to you.

If you are registered for a Digital Access Pass/Access Card via another theatre group (DMT, ATG etc) we will not have access to this information.

We have wheelchair spaces in the Stalls – please contact us by email to make your booking/check on availability on [email protected]

Please contact the Duty Manager or Box Office on arrival. No earlier than 30 minutes before the show if possible, as that is when we can allow you access to the auditorium. Access is through the side doors on the Haymarket at the front of the building.

Exit is by doors either side of the foyer on the Haymarket. Two wheelchair spaces are available at the back of the auditorium. If patrons can transfer from their wheelchair, they are able to book an aisle seat in the Stalls if available.

To gain access to our discounted seats you will need to provide verification of your access status – ideally this should be in the form of a Digital Access Pass/Access Card – to register for a FREE card please see HERE

Once registered we will be able to offer you seats that correspond to your requirements without you having to repeatedly explain.

If you are registered with Access/Nimbus via another theatre group (DMT, ATG etc) we will not have access to this information.

If you don’t want to apply for a free Access Digital Card – which would be valid for 3 years, we will need you to verify your access needs through other documentation. Blue Badges are not accepted as they are often offered to customers who have temporary needs.

To check Access Performances –  please see HERE for more information.

Three steps into the foyer through the centre doors and through a set of swing doors. The Box Office counter is on the right-hand side. Staircases have handrails on both sides and some steps are highlighted. Stalls are 30 steps down / up from the foyer, Royal Circle up 24 steps, Upper Circle and Gallery up 57. 14 steps down from the Stalls to the Stalls bar, none to the Royal Circle bar (apart from within the auditorium) and 3 to the Upper Circle / Gallery bar. Customers with mobility issues are advised to book stalls seats. The auditorium opens 45 minutes before the performance.

If you require access to the Stalls with no steps you would use an alternative entrance, this can be opened from 30 minutes before a show.

The Oscar Wilde Room is accessed via a staircase so is not suitable for patrons with mobility issues.

Infra-red system using headsets are available and can be collected in the foyer from the front of house team members before the show.

We have headsets for amplification and adaptors for use with hearing aids (using T-position)

Guide dogs for the visually impaired and hearing dogs are permitted inside the auditorium during the performance. We suggest booking an aisle seat. However, there are staff available to look after them during the show if you prefer.

Service dogs can be accommodated if you are sitting on an aisle – but prior arrangement must be made with the theatre directly. You should contact us before you make your booking for advice on seating – aisle seats are a must.  Without prior arrangement service dogs will not be admitted.

Disabled parking spaces are available at various car parks near the theatre, there are also on street disabled parking bays, Suffolk Street and Charles II Street being the closest to the theatre. There are single yellow lines in the Haymarket, a taxi rank in Lower Regent Street and drop-off and pick-up possible outside the theatre.

There is an adapted toilet at the back of the stalls with no steps from this area.

Facilities in Stalls, Royal Circle and Upper Circle areas

None of our seats are specifically designated as extra leg room but our box office staff can help you get the best seat for your needs.