Terms and Conditions

Ticket Booking Terms and Conditions

  1. Tickets are sold subject to the Producer’s right to make any alterations to the advertised programme or cast as a result of circumstances beyond their control, without being obliged to refund the monies or exchange tickets.
  2. There are no exchanges or refunds on tickets. Tickets may only be exchanged or refunded under exceptional circumstances which are substantial alteration to the show content or the show being cancelled and this is at the discretion of the Theatre Management.
  3. Every member of the audience must be in possession of a valid ticket, which must be produced to gain entry to the theatre. .
  4. Any complaints about a ticket holder’s ability to see the show, shall be made to the Theatre Manager promptly either before or during the performance.
  5. If tickets are resold or transferred for profit or commercial gain by anyone other then the Venue Management, Producer or one of their authorised sub-agents, then they will become void and the holder may be refused entry or ejected from the venue.
  6. Latecomers will be admitted to the auditorium when a suitable break in the performance occurs but admission cannot always be guaranteed.
  7. In the interest of other patrons, parents with children are reminded they may be asked to remove any consistently noisy children. Children under 5 years of age will not be admitted to the theatre – unless tickets are purchased for a specific children’s show at the theatre.
  8. If a patron behaves in a violent or obnoxious manner or in a way that may cause danger to others through for example alcohol the Management can request that the patron leaves the theatre and will take appropriate action to enforce this right.
  9. The use of recording equipment of any kind is prohibited. Unauthorised recording will be confiscated and cancelled. The Theatre Management reserves the right to refuse admission in reasonable circumstances. Mobile phones, pagers, digital watches, laser pens or any other electronic equipment should be disabled when inside the auditorium to avoid disturbing the cast and other patrons.
  10. Smoking and the consumption of personal food and drink are not permitted in the theatre. Security searches may be conducted to ensure the safety of all patrons and your co operation would be appreciated in assisting with their speedy execution. All patrons shall comply with the venue’s safety regulations.
  11. Ticket holders consent to the filming and sound recording of themselves and members of the audience. Neither the venue management nor the shows produces accept responsibility for the loss of any personal property. The theatre manager will hold any items handed in.
  12. Tickets may be restricted to a maximum number per person, we reserve the right to cancel tickets purchased in excess of this number.
  13. The ticket holder has a right only to seat to the value corresponding to that stated on the ticket and the management reserves the right to provide alternative seats to those stated on the ticket.
  14. If a performance is cancelled ticket holders will be offered alternative performances (subject to availability) up to the seat value on the ticket.
  15. English law shall govern all the terms and conditions.
  16. Comments are always welcomed from the patrons either verbally to a member of staff or in writing to , Theatre Manager, Theatre Royal Haymarket, London. SW1Y 4HT


Welcome to www.trh.co.uk (“Website”). These are our Terms of Use (“Terms of Use”) which you should read before you use the Website. These terms are a legally binding agreement between the Theatre Royal Haymarket “TRH”, “us”, “we” or “our” for short) and you. They will govern the relationship between you and us and everything that you do on the Website.

By using the Website, you agree to be legally bound by these Terms of Use.  If you do not wish to be bound by these Terms of Use, please do not use the Website. We may change our Terms of Use from time to time without notification. The revised Terms of Use will be available via the Website. Please check our Terms of Use regularly to ensure you are aware of any changes we may make. If you continue to use our Website, you will be deemed to have accepted the changes. If you do not agree to the changes, you should stop using the Website.

These Terms of Use govern your use of the Website, the information that we make available to you on the Website

These Terms of Use do not govern any other relationship with any third party. If you are entering into a contract with a third party you should read the third party’s terms and conditions carefully before entering into a contract with them.

1. TRH

1.1 This Website is owned and operated by TRH. If you would like further information about TRH or anything else referred to on the Website, please contact us using the following details:
Theatre Royal Haymarket
18 Suffolk Street, London,

Email: [email protected]


2.1 You may not use the Website in any improper or unlawful manner or in breach of any legislation or licence that applies to you.
2.2 Except as expressly permitted, you agree that when using the Website you will not:
(a) publish, post, upload, store, distribute or disseminate any unlawful, defamatory, infringing, obscene, harmful, confidential, libellous, hateful, or otherwise illegal material or information or anything which might constitute a criminal offence or give rise to a civil cause of action;
(b) interfere with, or disrupt, the Website or any servers or networks connected to the Website, including by transmitting any worms, viruses, malware, spyware or any other code of a destructive, malicious or disruptive nature. You may not inject content or code or otherwise alter or interfere with the way any page of the Website is rendered or displayed in a user’s browser or device;
(c) attempt to restrict another user of the Website from using or enjoying the Website and you must not encourage or facilitate the breach of these Terms of Use by others; or
(d) upload files or other data that contain software or other material which are the intellectual property rights of any third party or which are protected by rights of privacy or publicity of any third party without having received all necessary consents.
2.3 You agree to comply with all reasonable instructions that we may give you from time to time regarding the use of the Website.
2.4 You are responsible for obtaining (at your own cost) all necessary equipment and telecommunications services required to access and use the Website. You are responsible for ensuring that no one uses your equipment to access the Website without your permission. We will be entitled to assume that anyone who accesses the Website using your equipment has your permission to do so and you will be liable for any Charges or any other costs, liabilities or damages that may be incurred by any such person.
2.5 If you breach any of these Terms of Use, or any of the other terms and policies referred to in these Terms of Use, your ability to access and use the Website may be terminated by us immediately without notice to you.
2.6 Access to our Website is permitted on a temporary basis and we reserve the right to suspend, withdraw, discontinue or change any part of our Website, including the availability of any content, without notice.  We will not be liable to you if for any reason our Website is unavailable at any time or for any period nor shall we be liable for any resulting loss or damage to the fullest extent permissible in law.


3.1 All Intellectual Property Rights (as defined at 3.4 below) in or to the materials and information made available to you through the Website are either owned by us or licensed to us by our third party partners. You may only use such information or materials in accordance with these Terms of Use. Except as expressly provided in these Terms of Use, we do not grant any express or implied right to you to use the materials or information made available to you through the Website and nothing in these Terms of Use shall be construed as an assignment of any Intellectual Property Rights in or to such materials or information. All our rights are hereby expressly reserved.
3.2 You may view, download and print any materials and information made available to you through the Website subject to the following conditions:
(a) the material and information may only be used for your personal and non-commercial purposes;
(b) the material and information shall not be reproduced or included in any other work or publication in any medium without the written permission of Theatre Royal Haymarket;
(c) the material and information may not be modified or altered in any way;
(d) the material and information may not be distributed or sold to any third party;
(e) you may not remove any copyright or other proprietary notices contained in the material or the information.
3.3 We do not give you any rights in relation to Intellectual Property Rights in any product or service that you purchase from or via the Website.
3.4 The term “Intellectual Property Rights” shall be taken to mean all patents, registered and unregistered trade marks and service marks, domain names, registered designs and design rights, copyright (including such rights in computer software and databases), database rights and moral rights (in each case for the full period thereof and extensions, revivals and renewals thereof), applications for the foregoing and the right to apply for any of the foregoing anywhere in the world, and all similar rights anywhere in the world including those subsisting in inventions, designs, drawings and computer programs.


4.1 We will exercise all reasonable skill and care in providing the Website. We obtain the materials and information provided on the Website from third party partners and so we are not able to guarantee the accuracy, completeness, currency or reliability of any such materials or information.
4.2 Therefore, except as expressly provided in these Terms of Use, the Website and all materials and information provided through it are provided on an “as is” basis without warranty of any kind, either express or implied (whether by common law, custom, statute or otherwise) and all other conditions, statements and warranties (including, but not limited to, any implied warranty of the fitness for a particular purpose of the Website or that your use of the Website will not infringe the rights of any third party) are hereby excluded to the fullest amount permissible by law. Without limiting the foregoing, we make no warranty that the Website and all materials and information provided through it will meet your requirements. Therefore we advise you to check any materials or information provided to you through the Website as any reliance that you place on the accuracy, completeness, currency or reliability of that information is at your own risk.
4.3 This Website may contain links to websites and microsites operated by third parties that are not under our control and are provided to you for your convenience only. We make no warranties or representations whatsoever about any other website which you may access through this Website or any services that they may provide. Without limiting the foregoing, these sites are in no way approved, vetted, checked or endorsed by us and you agree that we shall not be responsible or in any way liable for the content, accuracy, compliance with relevant laws or accessibility of any information, data, advice or statements or for the quality of any products or services available on such sites. If you choose to access a website beyond our control, you do so at your own risk. In addition, use of any such third party website or microsite may be subject to your acceptance of additional terms and conditions.


5.1 Nothing in these Terms of Use shall be construed as an attempt to limit or exclude our liability in respect of:
(a) death or personal injury caused by our negligence;
(b) any loss suffered by you as a result of your reliance on any fraudulent misrepresentation made by us to you;
(c) any other liability that cannot be so limited or excluded at law.
5.2 Subject to Clause 5.1, you agree that we shall not be liable for:
(a) any indirect loss, claim or damage, or any punitive, special, incidental or consequential damages of any kind (including but not limited to lost savings or loss or corruption of data); or
(b) any loss of profit (whether direct or indirect), whether based in contract, tort (including negligence), strict liability, or otherwise, which arises out of or is in any way connected with:
(c) any use of this Website or its contents;
(d) any failure or delay in the use of any component of the Website or any service including, without limitation, any unavailability of the Website or the services irrespective of duration of any period of unavailability; or
(e) any use of or reliance upon any information, material, software, products, services and related graphics obtained through the Website,
in all cases even if we have been forewarned of the possibility of such loss or damage.
5.3 Without limiting the effect of Clause 5.2, due to the inherent risks of using the internet, we cannot be liable for any damage to, or viruses that may infect, your computer equipment or any other property when using or browsing the Website. The downloading or other acquisition of any materials or information through the Website is done at your own discretion and risk and with your agreement that you will be solely responsible for any damage to your computer system or loss of data that results from the downloading or acquisition of any such materials.
5.4 You agree that you shall indemnify us against any claims or legal proceedings that are brought or threatened against us by a third party because your use of the Website or any material or information through the Website is in breach of these Terms of Use.


6.1 We may terminate these Terms of Use immediately without notice to you if:
(a) you commit any breach of any term of this Agreement; or
(b) you do not comply fully with Clause 2 above; or
(c) you commit a material breach of these Terms; or
(d) we choose to terminate in our sole discretion.

6.2 If you do not wish to be bound by these Terms of Use, please do not use the Website.

6.3 You must cease all use of the Website upon termination. Any termination of this Agreement shall not affect any accrued rights or liabilities of either party nor shall it affect the coming into force or the continuance in force of any provision in this Agreement, which is expressly or by implication intended to come into or continued in force on or after such termination and neither shall it affect any common rights that are available to you.


We will only use any personal information that we may collect about you in accordance with our privacy policy.


Any failure or delay by us to enforce any of our rights under these Terms of Use is not to be taken as or deemed to be a waiver of that or any other right unless we acknowledge and agree to such a waiver in writing.


These Terms of Use are not intended to be for the benefit of, and shall not be exercisable by, any person who is not a party to these Terms of Use under the Contracts (Rights of Third Parties) Act 1999 or otherwise.


If any clause or part of a clause of these Terms of Use is, or becomes, invalid, illegal or unenforceable, then that clause or part of a clause shall be deemed to be deleted from these Terms of Use. Any such deemed deletion shall not affect the validity, legality or enforceability of the remainder of these Terms of Use.


The warranties, exclusions and the other express provisions of these Terms of Use and the privacy policy set out the full extent of our obligations and liabilities concerning its subject matter and supersede any previous agreements between the parties relating thereto. Subject to Clause 5.1, you shall have no remedy in respect of any untrue statement made to you upon which you relied in entering into these Terms of Use other than any remedy you may have for breach of the express terms of these Terms of Use.


This Agreement is governed by the laws of England and Wales and the parties agree to submit to the exclusive jurisdiction of the English Courts.

Website administrator:
Theatre Royal Haymarket,
18 Suffolk Street,

LAST UPDATED: 24th May 2018
© Theatre Royal Haymarket. All rights reserved.