FAQ

Box Office Opening Hours

BOX OFFICE OPENING HOURS

Our telephone room is closed whilst London is in the National Lockdown, but you can still book online for all our shows HERE

Book with Confidence

Should Covid restrictions result in the cancellation of your booking we will offer you an alternative performance suitable to you or a full refund.

I have a booking for an upcoming performance. Is it going ahead?

Please see our COVID Secure Information page HERE

 

What if I have Covid and can't attend or travel restrictions are in place for me?

Ticket Exchange
If you are unable to use your ticket due to a situation caused by COVID-19, illness or a travel restriction for example, we can exchange your ticket up to 24 hours before the performance. Please call 020 7930 8800 when we are open or email [email protected]

Information regarding COVID Secure features at the theatre

‘See it Safely’

Our theatre is air cooled/heated and supplied by only fresh air. WE DO NOT RECIRCULATE.

For more information on our safety measures please go to our COVID Secure page HERE

How can I check my booking? Download e-tickets?

You are able to check many details of your booking as you will have registered with us when you booked online via this website.

This includes re-sending confirmation emails, downloading e-tickets and amending your personal details.

Log into your account HERE

If you have any issues logging into your booking you can call us on 020 7930 8800 or email us at [email protected] 

 

I had a booking for Only Fools and Horses between 28th April and 17th July 2021

Customers with tickets between 28th April and 17th July 2021, these performances have been rescheduled –  please see our information page HERE which has been updated with new dates for the show.

Thank you for your patience and understanding.

I had a booking for a postponed show in 2020/2021

Please see our COVID Secure Information page HERE

Do we have a dress code?

No – you can wear anything you like – except big hats!

Bar Facilities

Love Letters – No Bars are open but a limited menu will be available in the auditorium where anything purchased must be consumed from seats.

Only Fools and Horses The Musical/The Tiger Who Came to Tea – We anticipate the bars will be open for these shows, but may be subject to change.

Do you have an online seating plan?

This plan should only be used as a guide

Where is the nearest tube or train station?

The nearest tube station is Piccadilly Circus, but of course with the theatre being in central London we are close to several other stops.

The nearest train station is Charing Cross.

Do you allow left luggage?

With extra security measures being brought in across London and the UK we are unable to store any left luggage in the theatre – this includes all suitcases and ‘carry-on’ style cases.

Small rucksacks, handbags and briefcases will be allowed into the theatre where you may be asked to open them for inspection. We would like to thank you in advance for your cooperation.

The nearest storage facility is a few minutes walk away at Charing Cross Station – see HERE.

Where is the nearest parking?

Nearest car park is in Whitcomb Street.

To find out more about Q-Park’s Theatreland Parking Scheme please click here. Many of their car parks offer a discount on the ‘turn up and pay’ price.

The £11.50 daily congestion charge for central London applies from 7am to 6pm Monday to Friday, excluding public holidays.

Westminster Blue Badge parking guide – Click Here

Click here for theatre access information.

Why does the credit card holder have to be present when tickets are collected?

The credit card holder should be present if you are collecting tickets so we can check identification and therefore prevent potential fraud. But as long as you forward the email confirmation to them it should be fine.

Or of course select e-tickets and forward those onto the third party.

Where are the toilets located?

Facilities in Stalls, Royal Circle, Upper Circle and Gallery.

See it Safely - we are an Air Cooled theatre.

‘See it Safely’

Our theatre is air cooled/heated and supplied by only fresh air. WE DO NOT RECIRCULATE.

 

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