FAQ

How can I check my booking? Download PDF tickets?

For bookings made after 1st February 2019 you are able to check many details of your booking as you will have registered with us.

This includes re-sending confirmation emails, downloading [email protected] vouchers and amending your personal details.

Log into your account HERE

For bookings made before this date you can continue to call us on 020 7930 8800 for any queries with your booking.

 

Do we have a dress code?

No – you can wear anything you like – except big hats!

Do you have an online seating plan?

This plan should only be used as a guide

Where is the nearest tube or train station?

The nearest tube station is Piccadilly Circus, but of course with the theatre being in central London we are close to several other stops.

The nearest train station is Charing Cross.

Do you allow left luggage?

With extra security measures being brought in across London and the UK we are unable to store any left luggage in the theatre – this includes all suitcases and ‘carry-on’ style cases.

Small rucksacks, handbags and briefcases will be allowed into the theatre where you may be asked to open them for inspection. We would like to thank you in advance for your cooperation.

The nearest storage facility is a few minutes walk away at Charing Cross Station – see HERE.

Where is the nearest parking?

Nearest car park is in Whitcomb Street.

To find out more about Q-Park’s Theatreland Parking Scheme please click here. Many of their car parks offer a discount on the ‘turn up and pay’ price.

The £11.50 daily congestion charge for central London applies from 7am to 6pm Monday to Friday, excluding public holidays.

Westminster Blue Badge parking guide – Click Here

Click here for theatre access information.

Why does the credit card holder have to be present when tickets are collected?

The credit card holder should be present so we can check identification and therefore prevent potential fraud. No third party can collect tickets on behalf of someone else.

If this causes a problem with your booking please email the booking details prior to your visit.

Where are the toilets located?

Facilities in Stalls, Royal Circle, Upper Circle and Gallery.

Hot Weather - we are an Air Cooled theatre.

Air Cooled is a great version of air conditioning – for older buildings that can’t have air conditioning installed.

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