What happens when I arrive for a performance?
For all performances until further notice
How will my ticket work?
You can show the e-ticket on your phone or device or print it.
Arrival at the theatre
Please arrive at least 15 minutes before the start of the show. The theatre will open 45 minutes prior to the performance for safety and comfort.
Will I need to wear a face covering?
Face coverings are no longer compulsory.
What should I bring?
Belongings should be kept to a minimum and with you at all times as we have limited cloakroom facilities available. Suitcases will not be accepted.
Will I be able to buy interval refreshments?
Bar Facilities – the bars will be open to purchase refreshments to enjoy at your seat. You will also be able to order interval drinks before the show for collection at the interval.
What happens if I feel unwell and/or can’t use my ticket.
If you’ve booked directly with us we will be able to exchange your tickets if you feel unwell up to 48 hours before the performance. Please call 020 7930 8800 if during phone room hours or email [email protected] if we are closed and include your reference number and preferred new date in the email.
If you are unable to use your ticket due to a situation caused by COVID-19, for example travel restrictions in place at the time – we can exchange your ticket up to 48 hours before the performance.
If you’ve booked with a ticket agent you must email them directly
What happens if the performance is cancelled?
We would offer you exchange to another date if available and suitable, otherwise a refund can be given.
We would like to thank you for playing your part in getting theatre back up and running again