COVID 19 SECURE

Please find below the most up to date information regarding performances and COVID 19 Secure measures at the theatre.
Updated 27th November 2021

Saturday 27th November performances cancelled

Saturday 27th November – 2.30pm and 7.30pm

Due to Covid-enforced absences within our cast unfortunately today’s performances of Only Fools and Horses – The Musical are cancelled.

Guests affected by this change will be contacted by email in the coming days by their point of purchase, with information on how to exchange tickets into a new performance date or request a credit voucher.

Performances from Monday 29th November should go ahead as planned.

On behalf of everyone at Only Fools and Horses the Musical and Theatre Royal Haymarket we apologise for the disappointment and for any inconvenience this may cause.

Thank you for your continued support. We look forward to welcoming you to see the show on a future date.

What happens when I arrive to see a show? Will I need a face mask?

For all performances until further notice

How will my ticket work?
You can show the e-ticket on your phone or device or print it.

Arrival at the theatre
Please arrive at least 15 minutes before the start of the show. The theatre will open 45 minutes prior to the performance for safety and comfort. We recommend you scan the QR code at the theatre to check in on the NHS Track and Trace App.

Strollers – for Peppa Pig’s Best Day Ever!
Due to limited storage space we can only accept collapsible strollers. These can be left from 40 minutes before the show in our cloakroom and must be collapsed before handing to a team member.

Will I need to wear a face covering?
The Government recommends you wear a face covering unless exempt. 

What should I bring?
Belongings should be kept to a minimum and with you at all times as we have limited cloakroom facilities available. Suitcases will not be accepted.

Will I be able to buy interval refreshments?

Bar Facilitiesthe bars will be open to purchase refreshments to enjoy at your seat. You will also be able to order interval drinks before the show for collection at the interval. 

What else are we doing?
We will be disinfecting the auditorium (Fogging – click here to see this in action) before every performance and sanitising continuously. Please use the hand sanitiser stations when you enter and exit the theatre. Following the performance, no visitors are allowed at Stage Door so activities such as photographs with the performers or autograph signing will be prohibited.

Our theatre is air cooled/heated and supplied by only fresh air. WE DO NOT RECIRCULATE.  

What happens if I feel unwell and/or can’t use my ticket.
Double jabbed individuals and under 18s no longer need to self-isolate if they are identified as a close contact of someone with COVID-19.

However, we will be able to exchange your tickets if you feel unwell up to 24 hours before the performance. Please call 020 7930 8800 if during phone room hours or email [email protected] if we are closed and include your reference number and preferred new date in the email.

If you are unable to use your ticket due to a situation caused by COVID-19, for example travel restrictions in place at the time – we can exchange your ticket up to 24 hours before the performance.

What happens if the performance is cancelled?
We would offer you exchange to another date if available and suitable, otherwise a refund can be given.

We would like to thank you for playing your part in getting theatre back up and running again

COVID 19 Certification/Passports

You are not required to show a COVID 19 Certification or Passport – this may change if Government guidance alters.

Is the Box Office open?

BOX OFFICE OPENING HOURS

Our telephone room is open Monday to Saturday 10am-7.45pm
020 7930 8800 but you can still book online for all our shows HERE

Book with Confidence

Ticket Exchange
If you are unable to use your ticket due to a situation caused by COVID-19, illness or a travel restriction for example, we can exchange your ticket up to 24 hours before the performance. Please call 020 7930 8800 when we are open or email [email protected]

Should Covid restrictions result in the cancellation of your booking by us we will offer you an alternative performance suitable to you or a full refund.

I had a booking for Only Fools and Horses between 28th April and 17th July 2021

Only Fools and Horses The Musical.

Customers with tickets between 28th April and 17th July 2021, I’m afraid that with continued restrictions in place these performances have been postponed.

Your tickets have been moved to a new date from 1st October – please refer to the list below. You can also sign into your account HERE to check your new date and download your new etickets. If you haven’t downloaded your new tickets we will be emailing you new etickets by the end of June 2021

All customers that booked directly with the theatre have been contacted already,  if you booked through a ticket agent they will be contacting you separately.

Thank you for your patience and understanding

To view the dates on a mobile please turn your phone to landscape.

I had a booking for previously postponed Only Fools and Horses performance.

You can sign into your account with us HERE to check the new date and download your own e-tickets

If you cannot make the new date please email a date change request to [email protected]

If you bought your tickets through a ticket agency, they would have contacted you separately.

Can't find the information you need or the answer to your question?

We have tried to include as much information as possible in the answers/statements above, but if you need to contact us you can do so on [email protected]