This information is for our socially distanced show – Love Letters and does not currently include The Tiger Who Came to Tea or Only Fools and Horses The Musical
Keeping you socially distanced in the auditorium
When buying your ticket please use the seating pods provided – if you are unable to find seating pods that meet your needs please contact the box office on 020 7930 8800.
We are also using alternate rows in the auditorium to maintain 1m+ infront and behind you
How will my ticket work?
Every ticket must be purchased in advance as an e-ticket. This will allow you to enter our theatre more easily, minimise the amount of time you may have to queue, and reduce contact with theatre staff.
Arrival at the theatre
Please arrive at least 15 minutes before the start of the show. The theatre will open 60 minutes prior to the performance for safety and comfort. You will need to scan the QR code at the theatre to check in on the NHS Track and Trace App or give your details to one of our Team Members when you arrive.
Will I need to wear a face covering?
You will be required to wear a face covering at all times in the theatre, except when consuming drinks bought in the venue. If you are exempt from wearing a face covering proof of exception would be appreciated.
What should I bring?
Belongings should be kept to a minimum and with you at all times as we will not have any cloakroom facilities available. No food or drink is allowed – except bottled water.
Will I be able to buy interval refreshments?
Bar Facilities – No Bars are open but a limited menu will be available in the auditorium where anything purchased must be consumed from seats.
Will I need to have my temperature checked?
Upon arrival at the theatre your temperature will be read, either by our new technology, or by a handheld reader. If your temperature is 37.8C or higher we will test you again after 10 minutes and if your temperature is still 37.8C or higher, you and those who are part of your ticket order will not be allowed to enter the venue and the face value of your tickets will be refunded or exchanged to a new date.
What are the social distancing rules?
We would ask that you maintain a safe social distance where possible when queuing to take your seats and follow all one-way signage. While the capacity in the auditorium has been greatly reduced, you may need to pass someone to take your seat. Please mitigate any risk by keeping your mask on and turning away as you pass.
What else are we doing?
We will be disinfecting the auditorium (Fogging – click here to see this in action) before every performance and sanitising continuously. One-way routes have been designed in order to minimise your contact with others, and our helpful staff at the theatre will guide you. Please use the hand sanitiser stations when you enter and exit the theatre. Following the performance, no visitors are allowed at Stage Door so activities such as photographs with the performers or autograph signing will be prohibited.
Our theatre is air cooled/heated and supplied by only fresh air. WE DO NOT RECIRCULATE.
What happens if I feel unwell and/or can’t use my ticket.
We will be able to exchange your tickets if you feel unwell, we will exchange your tickets up to 24 hours before the performance. Please call 020 7930 8800 if during phone room hours or email [email protected] if we are closed and include your reference number and preferred new date in the email.
If you are unable to use your ticket due to a situation caused by COVID-19, for example travel restrictions in place at the time – we can exchange your ticket up to 24 hours before the performance.
What happens if the performance is cancelled?
We would offer you exchange to another date if available and suitable, otherwise a refund can be given.
Please do not attend the venue if you;
- Believe you may be infected with COVID-19
- Have experienced symptoms in the last 14 days
- Have been in close proximity to anyone who has experienced symptoms in the last 14 days
- Have arrived in England in the last 14 days and are not covered by the exemption rules relating to self-isolation; or
- Have been instructed to self-isolate.
What should I do if I become unwell after my theatre visit?
We are working with the Government to ‘Track and Trace’. If you display COVID-19 symptoms following your visit to the theatre you are currently required to inform your point of purchase.
We would like to thank you for playing your part in getting theatre back up and running again