What happens when I arrive to see a show? Will I need a face mask?
For all performances until further notice
How will my ticket work?
Every ticket must be purchased in advance as an e-ticket. This will allow you to enter our theatre more easily, minimise the amount of time you may have to queue, and reduce contact with theatre staff. You can show the e-ticket on a device or print it.
Arrival at the theatre
Please arrive at least 15 minutes before the start of the show. The theatre will open 45 minutes prior to the performance for safety and comfort. We recommend you scan the QR code at the theatre to check in on the NHS Track and Trace App.
Will I need to wear a face covering?
You will be required to wear a face covering at all times in the theatre, except when consuming drinks bought in the venue or under 12 years old. If you are exempt from wearing a face covering proof of exception would be appreciated.
What should I bring?
Belongings should be kept to a minimum and with you at all times as we will not have any cloakroom facilities available. No food or drink is allowed – except bottled water.
Will I be able to buy interval refreshments?
Bar Facilities – the bars will be open to purchase refreshments to enjoy at your seat. You will also be able to order interval drinks before the show for collection at the interval. Please note a socially distanced queuing system will be in operation for entry to the bar area.
What else are we doing?
We will be disinfecting the auditorium (Fogging – click here to see this in action) before every performance and sanitising continuously. Please use the hand sanitiser stations when you enter and exit the theatre. Following the performance, no visitors are allowed at Stage Door so activities such as photographs with the performers or autograph signing will be prohibited.
Our theatre is air cooled/heated and supplied by only fresh air. WE DO NOT RECIRCULATE.
What happens if I feel unwell and/or can’t use my ticket.
We will be able to exchange your tickets if you feel unwell, we will exchange your tickets up to 24 hours before the performance. Please call 020 7930 8800 if during phone room hours or email [email protected] if we are closed and include your reference number and preferred new date in the email.
If you are unable to use your ticket due to a situation caused by COVID-19, for example travel restrictions in place at the time – we can exchange your ticket up to 24 hours before the performance.
What happens if the performance is cancelled?
We would offer you exchange to another date if available and suitable, otherwise a refund can be given.
Please do not attend the venue if you;
- Believe you may be infected with COVID-19
- Have experienced symptoms in the last 14 days
- Have been in close proximity to anyone who has experienced symptoms in the last 14 days
- Have arrived in England in the last 14 days and are not covered by the exemption rules relating to self-isolation; or
- Have been instructed to self-isolate.
We would like to thank you for playing your part in getting theatre back up and running again