COVID 19 SECURE

Please find below the most up to date information regarding performances and COVID 19 Secure measures at the theatre.
Updated 16th July 1.03pm

What happens when I arrive to see a show? Will I need a face mask?

For all performances until further notice

How will my ticket work?
Every ticket must be purchased in advance as an e-ticket. This will allow you to enter our theatre more easily, minimise the amount of time you may have to queue, and reduce contact with theatre staff. You can show the e-ticket on a device or print it.

Arrival at the theatre
Please arrive at least 15 minutes before the start of the show. The theatre will open 45 minutes prior to the performance for safety and comfort. We recommend you scan the QR code at the theatre to check in on the NHS Track and Trace App.

Will I need to wear a face covering?
You will be required to wear a face covering at all times in the theatre, except when consuming drinks bought in the venue or under 12 years old. If you are exempt from wearing a face covering proof of exception would be appreciated.

What should I bring?
Belongings should be kept to a minimum and with you at all times as we will not have any cloakroom facilities available. No food or drink is allowed – except bottled water.

Will I be able to buy interval refreshments?

Bar Facilitiesthe bars will be open to purchase refreshments to enjoy at your seat. You will also be able to order interval drinks before the show for collection at the interval. Please note a socially distanced queuing system will be in operation for entry to the bar area.

What else are we doing?
We will be disinfecting the auditorium (Fogging – click here to see this in action) before every performance and sanitising continuously. Please use the hand sanitiser stations when you enter and exit the theatre. Following the performance, no visitors are allowed at Stage Door so activities such as photographs with the performers or autograph signing will be prohibited.

Our theatre is air cooled/heated and supplied by only fresh air. WE DO NOT RECIRCULATE.  

What happens if I feel unwell and/or can’t use my ticket.
We will be able to exchange your tickets if you feel unwell, we will exchange your tickets up to 24 hours before the performance. Please call 020 7930 8800 if during phone room hours or email [email protected] if we are closed and include your reference number and preferred new date in the email.

If you are unable to use your ticket due to a situation caused by COVID-19, for example travel restrictions in place at the time – we can exchange your ticket up to 24 hours before the performance.

What happens if the performance is cancelled?
We would offer you exchange to another date if available and suitable, otherwise a refund can be given.

Please do not attend the venue if you;

  • Believe you may be infected with COVID-19
  • Have experienced symptoms in the last 14 days
  • Have been in close proximity to anyone who has experienced symptoms in the last 14 days
  • Have arrived in England in the last 14 days and are not covered by the exemption rules relating to self-isolation; or
  • Have been instructed to self-isolate.

We would like to thank you for playing your part in getting theatre back up and running again

I have a booking for The Tiger Who Came to Tea 12th July to 18th July

Following the UK Government’s announcement on Monday 14th June, the easing of restrictions has been delayed to 19 July.

However, we are pleased to confirm The Tiger Who Came to Tea will continue performances from 12th July to 18th July as planned, with social distancing in place. Below is an explanation of what this means for your booking.

The information below is for customers that booked directly with the theatre. If you booked via a ticket agent they will be in touch with you shortly  with your re-booking options.

Over the next few days, if you booked directly with us, we will be re-booking your tickets into one of our seating bubbles. We will try and keep your booking as close to your original seats as possible, but of course with a much-reduced capacity that may be difficult, but we will try our best.

You will then be sent new etickets. On the chance that you have the same seats as before, you must use these new etickets.

If we are unable to seat you on your original date, we may book you into an alternate date and send etickets for this new date.

If you would prefer to not come to a socially distanced performance, if you don’t accept your new seats, would like to change your date or would like a refund –  please email your request to [email protected] with your booking reference number.

We thank you for your patience and we look forward to welcoming you to Theatre Royal Haymarket for this tigeriffic show very soon!

The Box Office Team – Theatre Royal Haymarket

Is the Box Office open?

BOX OFFICE OPENING HOURS

Our telephone room is open Monday to Saturday 10am-7.45pm
020 7930 8800 but you can still book online for all our shows HERE

Book with Confidence

Should Covid restrictions result in the cancellation of your booking we will offer you an alternative performance suitable to you or a full refund.

Ticket Exchange
If you are unable to use your ticket due to a situation caused by COVID-19, illness or a travel restriction for example, we can exchange your ticket up to 24 hours before the performance. Please call 020 7930 8800 when we are open or email [email protected]

I had a booking for Only Fools and Horses between 28th April and 17th July 2021

Only Fools and Horses The Musical.

Customers with tickets between 28th April and 17th July 2021, I’m afraid that with continued restrictions in place these performances have been postponed.

Your tickets have been moved to a new date from 1st October – please refer to the list below. You can also sign into your account HERE to check your new date and download your new etickets. If you haven’t downloaded your new tickets we will be emailing you new etickets by the end of June 2021

All customers that booked directly with the theatre have been contacted already,  if you booked through a ticket agent they will be contacting you separately.

Thank you for your patience and understanding

To view the dates on a mobile please turn your phone to landscape.

I had a booking for previously postponed Only Fools and Horses performance.

You can sign into your account with us HERE to check the new date and download your own e-tickets

If you cannot make the new date please email a date change request to [email protected]

If you bought your tickets through a ticket agency, they would have contacted you separately.

Can't find the information you need or the answer to your question?

We have tried to include as much information as possible in the answers/statements above, but if you need to contact us you can do so on [email protected]