FAQ

BOX OFFICE OPENING HOURS 

You can book online for all our shows 24 hours a day HERE

Our box office is open from 10am to 7.30pm for in person booking at the theatre.

Christmas & New Year Opening Hours
Monday 22nd December – 10am-7.30pm
Tuesday 23rd December – 10am – 7.30pm
Christmas Eve Wednesday 24th December – Closed (In Person only for Peppa Pig 10am-11am)
Christmas Day Thursday 25th December – Closed
Boxing Day Friday 26th December – Closed (In Person only for Peppa Pig 11am-3.30pm)
Saturday 27th December – 10am – 7.30pm

Monday 29thDecember – 10am-7.30pm
Tuesday 30th December – 10am – 7.30pm
New Year’s Eve Wednesday 31st December – 10am – 4pm
New Year’s Day Thursday 1st January – Closed (In Person for Peppa Pig 11am-3.30pm)
Friday 2nd January – 10am – 7.30pm
Saturday 3rd January – 10am – 7.30pm

You can also continue to contact us over the festive period by email on [email protected], response times may be delayed.

We are Air-Cooled for your comfort.

If you bought your tickets through an agent or third-party website, you will need to contact them directly to receive your e-tickets. We will not be able to send you your tickets.

All e-tickets booked via Theatre Royal Haymarket directly will arrive within a few hours of booking. Please check your junk mail if you don’t see them in your main inbox.

For tickets booked directly with the theatre after 1st September 2025 you will now receive a reminder email with etickets 24 hours before your performance

E-tickets not arrived?
All e-tickets booked directly with Theatre Royal Haymarket will arrive within a few hours of booking. Please check your junk mail if you don’t see them in your main inbox.

If you still cannot find your tickets you can download virtual tickets from your email confirmation.

For tickets booked directly with the theatre after 1st September 2025 you will now receive a reminder email with etickets 24 hours before your performance

If you bought your tickets through an agent or third-party website, you will need to contact them directly to receive your e-tickets. We will not be able to send you your tickets.

If you’ve booked with a ticket agent you must email them directly – we cannot help you with Ticket Agent bookings.

What happens if I feel unwell and can’t use my ticket.
If you’ve booked directly with us we may be able to exchange your tickets if you feel unwell and can’t use your ticket. This must be at least 48 hours (2 days)  before the performance. Please call 020 7930 8800 if during phone room hours or email [email protected] if we are closed and include your reference number and preferred new date in the email.

All exchanges are subject to price availability and may be subject to a £10 exchange fee.

If you’ve booked with a ticket agent you must email them directly

You can just send the etickets onto whoever you are buying them for – remember though when buying tickets you MUST place your information (name, address and credit card details) in the booking.

Your name will appear on the tickets only as a reference and is not checked on scanning.

Nearest car park is in Whitcomb Street – Q-Park Leicester Square.

To find out more about Q-Park’s Theatreland Parking Scheme and to book in advance please click here. You must book online to receive the discount.

The £11.50 daily congestion charge for central London applies from 7am to 6pm Monday to Friday, excluding public holidays.

Westminster Blue Badge parking guide – Click Here

Click here for theatre access information.

The nearest tube station is Piccadilly Circus, but of course with the theatre being in central London we are close to several other stops.

The nearest train station is Charing Cross.

Will I be able to buy interval refreshments?

Bar Facilities 
Our bars are open from 30 minutes before the show and during the interval if there is one.

Payment Card Only – please note we only accept cards in our bars or for programmes and sweets/merchandise.

Facilities in Stalls, Royal Circle, Upper Circle and Gallery.

With extra security measures being brought in across London and the UK we are unable to store any left luggage in the theatre – this includes all suitcases and ‘carry-on’ style cases.

Small rucksacks, handbags and briefcases will be allowed into the theatre where you may be asked to open them for inspection. We would like to thank you in advance for your cooperation.

The nearest storage facility is a few minutes walk away at Charing Cross Station – see HERE.

For all performances.

How will my ticket work?
You can show the e-ticket on your phone or device or print it.

Arrival at the theatre
Please arrive at least 15 minutes before the start of the show. The theatre will open 45 minutes prior to the performance for safety and comfort. 30 minutes before the shows for the children’s events.

Will I need to wear a face covering?
No.

What should I bring?
Belongings should be kept to a minimum and with you at all times as we have limited cloakroom facilities available. Suitcases will not be accepted.

Will I be able to buy interval refreshments?

Bar Facilities – the bars will be open to purchase refreshments to enjoy at your seat. You will also be able to order interval drinks before the show for collection at the interval. 

What happens if I feel unwell and/or can’t use my ticket.
If you’ve booked directly with us we will be able to exchange your tickets if you feel unwell up to 48 hours before the performance. Please call 020 7930 8800 if during phone room hours or email [email protected] if we are closed and include your reference number and preferred new date in the email.

If you are unable to use your ticket due to a situation caused by COVID-19, for example travel restrictions in place at the time due to any Covid restrictions only – we can exchange your ticket up to 48 hours before the performance.

If you’ve booked with a ticket agent you must email them directly

What happens if the performance is cancelled?
We would offer you exchange to another date if available and suitable, otherwise a refund can be given.

The credit card holder should be present if you are collecting tickets so we can check identification and therefore prevent potential fraud. But as long as you forward the email confirmation to them it should be fine.

Or of course select e-tickets and forward those onto the third party.

‘See it Safely’

Our theatre is air cooled/heated and supplied by only fresh air. WE DO NOT RECIRCULATE.

COVID Certification

You no longer need to show this.

Ticket Exchange
If you are unable to use your ticket due to a situation caused by COVID-19, COVID illness or a travel restriction for example (caused by Covid restrictions) and have booked directly with us, we can exchange your ticket up to 48 hours before the performance. Please call 020 7930 8800 when we are open or email [email protected]

If you booked with a ticket agent you must contact them.

No – you can wear anything you like – except big hats!

Should Covid restrictions result in the cancellation of your booking by us, we will offer you an alternative performance suitable to you or a full refund.

For full Terms and Conditions please see HERE