BOX OFFICE OPENING HOURS
Our Box Office and Call Centre is open from 10am to 7.30pm.
Except during Harold Fry – Monday close at 6pm.
The Box Office at the theatre will be closed on the following dates.
Monday 13th April
Monday 20th April
You can book online for all our shows 24 hours a day HERE
Ticket Protection
For any questions regarding your ticket protection or to make a claim please click here.
If you bought your tickets through an agent or third-party website, you will need to contact them directly to receive your e-tickets. We will not be able to send you your tickets.
All e-tickets booked via Theatre Royal Haymarket directly will arrive within a few hours of booking. Please check your junk mail if you don’t see them in your main inbox.
For tickets booked directly with the theatre after 1st September 2025 you will now receive a reminder email with etickets 24 hours before your performance
If you’ve booked with a ticket agent you must email them directly – we cannot help you with Ticket Agent bookings.
What happens if I feel unwell and can’t use my ticket.
If you’ve booked directly with us we may be able to exchange your tickets if you feel unwell and can’t use your ticket. This must be at least 48 hours (2 days) before the performance. Please call 020 7930 8800 if during phone room hours or email [email protected] if we are closed and include your reference number and preferred new date in the email.
All exchanges are subject to price availability and may be subject to a £10 exchange fee.
If you’ve booked with a ticket agent you must email them directly
We are Air-Cooled for your comfort.
E-tickets not arrived?
All e-tickets booked directly with Theatre Royal Haymarket will arrive within a few hours of booking. Please check your junk mail if you don’t see them in your main inbox.
If you still cannot find your tickets you can download virtual tickets from your email confirmation.
For tickets booked directly with the theatre you will receive a reminder email with etickets 24 hours before your performance
If you bought your tickets through an agent or third-party website, you will need to contact them directly to receive your e-tickets. We will not be able to send you your tickets.
You can just send the etickets onto whoever you are buying them for – remember though when buying tickets you MUST place your information (name, address and credit card details) in the booking.
Your name will appear on the tickets only as a reference and is not checked on scanning.
Nearest car park is in Whitcomb Street – Q-Park Leicester Square.
To find out more about Q-Park’s Theatreland Parking Scheme and to book in advance please click here. You must book online to receive the discount.
The £11.50 daily congestion charge for central London applies from 7am to 6pm Monday to Friday, excluding public holidays.
Westminster Blue Badge parking guide – Click Here
The nearest tube station is Piccadilly Circus, but of course with the theatre being in central London we are close to several other stops.
The nearest train station is Charing Cross.
Will I be able to buy interval refreshments?
Bar Facilities
Our bars are open from 30 minutes before the show and during the interval if there is one.
Payment Card Only – please note we only accept cards in our bars or for programmes and sweets/merchandise.
Facilities in Stalls, Royal Circle, Upper Circle and Gallery.
With extra security measures being brought in across London and the UK we are unable to store any left luggage in the theatre – this includes all suitcases and ‘carry-on’ style cases.
Small rucksacks, handbags and briefcases will be allowed into the theatre where you may be asked to open them for inspection. We would like to thank you in advance for your cooperation.
The nearest storage facility is a few minutes walk away at Charing Cross Station – see HERE.
For all performances.
How will my ticket work?
You can show the e-ticket on your phone or device or print it.
Arrival at the theatre
Please arrive at least 15 minutes before the start of the show. The theatre will open 45 minutes prior to the performance for safety and comfort. 30 minutes before the shows for the children’s events.
Will I need to wear a face covering?
No.
What should I bring?
Belongings should be kept to a minimum and with you at all times as we have limited cloakroom facilities available. Suitcases will not be accepted.
Will I be able to buy interval refreshments?
Bar Facilities – the bars will be open to purchase refreshments to enjoy at your seat. You will also be able to order interval drinks before the show for collection at the interval.
The credit card holder should be present if you are collecting tickets so we can check identification and therefore prevent potential fraud. But as long as you forward the email confirmation to them it should be fine.
Or of course select e-tickets and forward those onto the third party.
No – you can wear anything you like – except big hats!
For full Terms and Conditions please see HERE
